1. Introduction
At CODEXME LLC, we are committed to delivering high-quality web development services. This Refund Policy outlines the conditions under which refunds are provided and aims to ensure clarity and fairness for both parties.
2. Refund Eligibility
2.1 Project Deposits: Deposits paid for initial consultations or project commencement are generally non-refundable. These deposits are intended to cover the preliminary work and secure your place in our schedule.
2.2 Completed Work: Refunds for completed work are not typically available. Once a project phase or milestone is completed and approved by the client, no refunds will be provided for that work.
2.3 Unfulfilled Services: If we are unable to deliver the services outlined in the contract due to our fault, we will work to rectify the issue. If the issue cannot be resolved to your satisfaction, you may be eligible for a partial refund for the specific services not rendered.
3. Requesting a Refund
3.1 Refund Requests: To request a refund, you must submit a written request detailing the reasons for the refund and any relevant documentation. Refund requests should be sent to [Your Email Address] or through the contact form on our website.
3.2 Review Process: All refund requests will be reviewed on a case-by-case basis. We may require additional information or documentation to process your request.
4. Refund Process
4.1 Approval: If a refund is approved, it will be processed within [Number] business days. The refund will be issued through the original payment method unless otherwise agreed upon.
4.2 Deductions: We reserve the right to deduct any non-refundable expenses or charges incurred during the project from the refund amount.
5. Cancellation of Services
5.1 Client-Initiated Cancellation: If you cancel the project before completion, you will be responsible for payment for any work completed up to the cancellation date. Refunds will not be provided for work done before cancellation.
5.2 Company-Initiated Cancellation: If we cancel the project for reasons not related to client breach or failure to meet obligations, we will refund any payments made for work not completed.
6. Changes to Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated policy.